Data protection

1) Data controller

Complaints Blog (complaintsblog.com) is operated by Complaints Media Group Ltd. Contact: contact@complaintsblog.com.

2) What data

We do not create user accounts and do not run marketing signup forms on this site.

We may process:

• Email correspondence if you write to us (address and message content), solely to reply and keep a record of the exchange for a limited time.
• Technical logs generated by our hosting provider (IP address, user-agent, date) for security and debugging, retained for a short period.

Traffic statistics

We use Matomo in cookieless mode for aggregated, anonymised traffic statistics. No advertising identifier is stored on your device. Learn more at matomo.org.

3) Grounds and retention

• Emails: legitimate interest / your request (pre-contractual steps). Kept only as long as needed to handle your request, then deleted or archived if a legal duty applies.
• Server logs: legitimate interest (security). Typical retention under a few weeks unless an incident requires longer.

4) Who receives your data

We do not sell personal data. Processors may include our host (Railway) and, if used, Matomo infrastructure, only to run the site and measure aggregate traffic.

5) Your rights over your data

Depending on your location, you may have rights of access, rectification, erasure, restriction, objection and portability. Contact contact@complaintsblog.com. You may also lodge a complaint with your local data-protection authority.

6) Cookies and trackers

This site does not use non-essential cookies for advertising. Audience measurement, when enabled, runs without cookies.

7) Updates to this page

We may update this policy; the date below will change. Continued use of the site after an update constitutes acceptance of the revised policy.

Last updated: 2026.